Frequently Asked Questions

Please see below some common questions and answers about ordering through the Sri KDU Kit Shop. Have a question that’s not answered below? Please contact us using the chat icon at the bottom of this page

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Who is Phenom Teamwear?

Phenom Teamwear is a Malaysian brand specialising in sports team kits for schools, colleges, sports academies, and football clubs. Started in 2016, the company supplies some of the top international schools and academies in the country. All of our kits are designed and produced right here in Malaysia.

Who can I contact about my order?

If you have any enquiries about your order please contact us via the support chat icon located at the bottom of this page

What is your refund/exchange policy?

All non-personalised apparel and merchandise (ie apparel with no additional name or number printing), can be exchanged or returned within 14 days of delivery.

If you wish to return an order, please contact us using the chat icon at the bottom of this page.

Unfortunately we are not able to exchange or refund personalised items that have a custom printed name or number. If there is a fault with your item please contact us using the chat icon at the bottom of this page and we’ll work with you to rectify any issues.

How long will it take for delivery?

We aim to personalise and deliver items that are in stock within 7 days.Items that are out of stock are replenished monthly. If you place an order for an item that is out of stock, we will contact you via email to provide an estimated delivery date.

How do you assign numbers?

For items with jersey numbers such as the school football kit and sleeveless sports kits, numbers are randomly assigned to avoid avoid clashes with school kits. We are unable to entertain requests for specific numbers.